Strategic GovTech Client Success Lead

PayIt; Ann Arbor (MI); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A GovTech company in Ann Arbor seeks a Client Success Manager to enhance relationships with government clients. This role requires at least 7 years in a SaaS environment, advocating for clients and analyzing their needs for success. Responsibilities include strategy development and project management with an emphasis on digital solutions. The position offers competitive pay and benefits, supporting a mission to improve government interactions with residents.

Qualifications

• A minimum of 7 years of experience in a SaaS environment.
• Experience serving high-touch customers.
• Strong analytical skills for client health assessment.

Responsibilities

• Own the success and growth of a portfolio of government agency clients.
• Understand customers’ goals and serve as a trusted advisor.
• Develop strategies to increase citizen awareness of digital services.

Skills

Customer advocacy

Consultative partnership

Data analysis

Facilitating training

Project management

Communication skills

Tools

Confluence

Slack

Jira

Google Workspace

Microsoft Office

Job description

A GovTech company in Ann Arbor seeks a Client Success Manager to enhance relationships with government clients. This role requires at least 7 years in a SaaS environment, advocating for clients and analyzing their needs for success. Responsibilities include strategy development and project management with an emphasis on digital solutions. The position offers competitive pay and benefits, supporting a mission to improve government interactions with residents.