Strategic Client Success Lead – Gov & Enterprise

T-Mobile; Edina (MN); Vor Ort; USD 87.000 - 157.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Stock grant/Stock plan

Employee discounts

Zusammenfassung

T-Mobile is hiring a Client Success Manager in the United States to strengthen government, strategic, and enterprise relationships. You will manage the entire client lifecycle, drive onboarding, ensure product adoption, and foster value realization.

You will identify upsell opportunities and collaborate with Sales, Engineering, Support, and Operations to meet contract commitments. Ideal candidates have extensive experience managing executive-level client relationships, coordinating

Qualifikationen

• Bachelor's Degree in Business Administration, Management, or related field (Preferred)
• Master's/Advanced Degree in Business Administration, Management, or related field (Preferred)
• 4-7 years managing customer relationships and account management in Government/Strategic/Enterprise segments (Required)
• 2-4 years coordinating with multiple departments to meet contract commitments and resolve issues (Required)
• 2-4 years collaborating with sales teams to identify upsell and cross-sell opportunities (Preferred)

Aufgaben

• Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience.
• Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products and self-service tools to accelerate adoption.
• Account Health Monitoring Reviews – Proactively monitor account performance and health indicators to identify risks or opportunities. Lead reviews and present metrics to client executives.
• Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, documenting interactions and ensuring service levels are met.
• Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, negotiating terms and finalizing agreements.
• Account Growth Upsell – Drive expansion by identifying cross-sell opportunities and presenting proposals with Sales and Solutions Engineering.

Kenntnisse

Executive relationships

Strategic thinking

Cross-functional collaboration

Problem solving

Leadership

Analytics

Business acumen

Telecommunications knowledge

Ausbildung

Bachelor's degree in Business Administration or related field

Master's/Advanced degree in Business Administration or related field

Jobbeschreibung

T-Mobile is hiring a Client Success Manager in the United States to strengthen government, strategic, and enterprise relationships. You will manage the entire client lifecycle, drive onboarding, ensure product adoption, and foster value realization.

You will identify upsell opportunities and collaborate with Sales, Engineering, Support, and Operations to meet contract commitments. Ideal candidates have extensive experience managing executive-level client relationships, coordinating