Strategic Customer Success Manager II – Public Sector

OpenGov Inc.; Georgia; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation

401(k) with company match

Parental leave

Wellness stipend

HSA contributions

Professional development

Weekly catered lunches

Job summary

OpenGov Inc. is seeking a Customer Success Manager II to own a portfolio of ~80 clients and transform how they serve their communities. This role requires proactive relationship-building, data-driven retention, and commercial ownership of renewals and expansions.

You will conduct regular executive business reviews, advocate for customer needs to product teams, and drive adoption while maintaining strong Net Revenue Retention in a fast-paced, GovTech–driven environment.

Qualifications

• 1.5+ years in Customer Success or Account Management within SaaS.
• Quota or retention targets experience.
• Experience managing 50+ accounts in a high-volume environment.
• Comfort discussing budgets and renewal contracts.
• Resilience to turn frustrated customers into advocates.
• GovTech experience preferred.
• Ability to translate usage data into outreach strategies.

Responsibilities

• Own end-to-end lifecycle for your customers.
• Identify at-risk accounts early and plan renewals.
• Manage full renewal cycle and maintain high Net Revenue Retention.
• Conduct regular executive business reviews to align values.
• Advocate for the Voice of the Customer to product and engineering.
• Help refine churn prevention and onboarding workflows.

Skills

SaaS experience

Account management

Retention focus

Commercial acumen

Relationship-building

Analytics

Job description

OpenGov Inc. is seeking a Customer Success Manager II to own a portfolio of ~80 clients and transform how they serve their communities. This role requires proactive relationship-building, data-driven retention, and commercial ownership of renewals and expansions.

You will conduct regular executive business reviews, advocate for customer needs to product teams, and drive adoption while maintaining strong Net Revenue Retention in a fast-paced, GovTech–driven environment.