Strategic GovTech Client Success Manager

PayIt; City of Albany (NY); Ibrido; USD 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

PayIt is seeking a Client Success Manager to own and grow a portfolio of government agency clients, delivering consultative engagements and driving adoption of PayIt solutions. You will partner with executives to define strategies, monitor health metrics, and steer renewal discussions while coordinating with Delivery teams to ensure on-time, value-driven delivery.

Ideal candidates bring 5+ years in high-touch SaaS, GovTech/FinServ experience, and a proven track record in strategic reviews,

Competenze

• 5+ years of experience leading as a trusted advisor for a portfolio of high-touch SaaS customers.
• GovTech or FinServ background or experience in a complex B2B2C business.
• Ability to analyze client health, adoption, and lifetime value to inform strategy and renewals.

Mansioni

• Own the success, retention, and growth of a regionally-focused portfolio of government agency clients.
• Develop strategies with clients to increase citizen awareness and usage of PayIt digital services.
• Lead Executive Strategy Sessions and document outcomes to shape partnership roadmaps.
• Manage renewals and identify expansion opportunities to grow client footprint.
• Collaborate with Delivery teams to align services with client strategy and timelines.
• Serve as SME on the PayIt platform and maximize value for clients.

Conoscenze

SaaS account management

Strategic account planning

Executive stakeholder management

GovTech / FinServ domain

Cross-functional collaboration

Renewals management

Travel readiness

Strumenti

Confluence

Slack

Jira

Google Workspace

Microsoft Office

Descrizione del lavoro

PayIt is seeking a Client Success Manager to own and grow a portfolio of government agency clients, delivering consultative engagements and driving adoption of PayIt solutions. You will partner with executives to define strategies, monitor health metrics, and steer renewal discussions while coordinating with Delivery teams to ensure on-time, value-driven delivery.

Ideal candidates bring 5+ years in high-touch SaaS, GovTech/FinServ experience, and a proven track record in strategic reviews,