Strategic Government SaaS Success Manager

OpenGov Inc.; Massachusetts; On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation policy

401(k) with company match

Parental leave

Job summary

OpenGov Inc. is seeking a Customer Success Manager III to own a dedicated portfolio of about 40 high-impact public sector customers, serving as their primary long-term partner to understand goals, challenges, and workflows.

This senior role navigates complex politics, drives process transformation, and secures long-term retention through measurable business outcomes. You will influence digital transformation across governments and partner with Sales, Product, and Support to remove roadblocks

Qualifications

• 3–5 years in Customer Success, Account Management, or similar high-touch SaaS role.
• Proven track record in managing complex customer relationships and driving retention/growth.
• Ability to navigate executive-level conversations and strategic initiatives.

Responsibilities

• Own end-to-end success strategy for ~40 customers.
• Build relationships with Department Heads, City Managers, and Finance Directors.
• Guide customers through process changes and drive adoption and ROI.

Skills

SaaS expertise

Executive advisory

Strategic thinking

Advanced communication

Technical proficiency

Travel willingness

Education

Bachelor's degree in Business Administration/Public Administration

Tools

Salesforce

Gong

Gainsight

Job description

OpenGov Inc. is seeking a Customer Success Manager III to own a dedicated portfolio of about 40 high-impact public sector customers, serving as their primary long-term partner to understand goals, challenges, and workflows.

This senior role navigates complex politics, drives process transformation, and secures long-term retention through measurable business outcomes. You will influence digital transformation across governments and partner with Sales, Product, and Support to remove roadblocks