Senior GovTech Client Success Leader – Great Lakes

Payitgov; Ann Arbor (MI); Remote; USD 95,000 - 120,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

401(k) with company match

Flexible PTO policy

Collaborative work culture

Volunteering opportunities

Job summary

A fast-growing GovTech company is seeking a Senior Client Success Manager for the Great Lakes Region to enhance government interactions for communities. Responsibilities include managing a focused portfolio of clients, facilitating strategy sessions, and advising on solutions to improve efficiency. The ideal candidate has 7+ years in a consultative role, a strong emotional quotient, and is adept in project management tools. This role offers competitive compensation and a flexible work environment.

Qualifications

• Minimum of 7 years in a customer-facing role, preferably in SaaS.
• Proven track record managing high-touch clients.
• Experience in facilitating user training on technologies.

Responsibilities

• Own success and growth of government agency clients.
• Advise clients on leveraging PayIt solutions.
• Manage client renewals and expansions.

Skills

Technical aptitude

Emotional intelligence

Client relationship management

Analytical skills

Project management

Tools

Confluence

Slack

Jira

G Suite

Microsoft Office

Job description

A fast-growing GovTech company is seeking a Senior Client Success Manager for the Great Lakes Region to enhance government interactions for communities. Responsibilities include managing a focused portfolio of clients, facilitating strategy sessions, and advising on solutions to improve efficiency. The ideal candidate has 7+ years in a consultative role, a strong emotional quotient, and is adept in project management tools. This role offers competitive compensation and a flexible work environment.