Remote GovTech Customer Success Manager (AI/CRM)

Bravado; Utah; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Remote work flexibility

Equity opportunities

Professional growth opportunities

Job summary

A leading civic technology firm is seeking a Customer Success Manager to manage client onboarding and relationships across government entities. This remote role, based in Florida, requires 15–25% travel. The ideal candidate has over 3 years of experience in customer success, strong project management skills, and is comfortable engaging with stakeholders at all levels. Compensation ranges from $100K to $120K, with comprehensive benefits.

Qualifications

• 3+ years of experience in Customer Success or Account Management roles in B2B SaaS or GovTech.
• Strong project management skills and experience with government or public sector accounts.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage onboarding, training sessions, and implementation timelines for new clients.
• Act as a liaison with clients and build strong relationships to drive success.
• Proactively monitor accounts and provide strategic recommendations.

Skills

Project Management

Communication

Problem-Solving

Analytical Skills

Customer Relationship Management

Job description

A leading civic technology firm is seeking a Customer Success Manager to manage client onboarding and relationships across government entities. This remote role, based in Florida, requires 15–25% travel. The ideal candidate has over 3 years of experience in customer success, strong project management skills, and is comfortable engaging with stakeholders at all levels. Compensation ranges from $100K to $120K, with comprehensive benefits.