GovTech Client Success Strategist

PayIt; North Carolina; On-site; USD 85,000 - 115,000; Full time

Job summary

A tech-focused company in North Carolina is seeking a Client Success Manager to oversee a portfolio of government agency clients. This role involves driving success and retention while providing strategic insights on digital government solutions. Ideal candidates should have 5+ years in a customer-centric role, preferably in a SaaS environment. You will need to analyze client health and collaborate with internal teams to enhance service delivery.

Qualifications

• Minimum 5 years in a customer-facing role in a SaaS environment.
• Preferred background in GovTech, FinServ, or Marketing.
• Experience managing clients through complex project lifecycles.

Responsibilities

• Own success and retention of a portfolio of government agency clients.
• Serve as trusted advisor for digital government solutions.
• Monitor customer health indicators and mitigate risks.

Skills

Thought leadership

Customer advocacy

Data analysis

Strategic business review

Client management

Project management

Collaboration tools

Tools

Confluence

Slack

Jira

Google G-suite

Microsoft Office

Job description

A tech-focused company in North Carolina is seeking a Client Success Manager to oversee a portfolio of government agency clients. This role involves driving success and retention while providing strategic insights on digital government solutions. Ideal candidates should have 5+ years in a customer-centric role, preferably in a SaaS environment. You will need to analyze client health and collaborate with internal teams to enhance service delivery.