Strategic Freight Accounts Manager

DSV Road GmbH; South San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

DSV Road US is hiring an Operational Account Manager, Freight Operations to support freight brokerage within the Road US team. You will develop and manage customer relationships, coordinate carrier services, and help grow branch house accounts while identifying new opportunities.

The role requires experience in logistics, proficiency with a TMS and Microsoft Office, and strong communication skills. You’ll work in a busy office environment with flexible hours as needed, and you’ll report to the

Qualifications

• Requires high school diploma or GED; bachelor’s preferred in business, logistics, or supply chain.
• 3 years logistics/transportation brokerage experience; 5+ years preferred.
• Experience with Transportation Management Systems.
• Proficient with Microsoft Office applications (Word, Excel, Teams, PowerPoint).
• Strong Excel analytics experience.
• Driven, enthusiastic, and highly motivated.
• Detail-oriented with multitasking ability.
• Strong organizational skills.
• Ability to meet deadlines and work in a team while delivering independently.
• Excellent interpersonal communication and problem-solving skills (verbal, written, in person).
• Strong prioritization and sense of urgency.
• Windows-based computer proficiency.
• Strong negotiation and influencing abilities.
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating and project development.

Responsibilities

• Develops customer relationships via all methods of communication (phone, email, in person).
• Negotiates with transportation carriers to obtain rates and determine services available.
• Researches growth opportunities within the branch’s house accounts.
• Identifies new customer leads and opportunities.
• Assesses customer requests to provide best service options and pricing.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and inputs data to facilitate movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking and communicates accurate updates to customers and/or Key Account Manager.
• Ensures customer expectations are met through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery and updates customers.
• Prepares spend reports and conducts regular check-ins (QBR/MBR) with the customer.
• Performs other duties, responsibilities, and project work as assigned by manager.

Skills

Logistics experience

Analytical thinking

Multitasking

Attention to detail

Organizational skills

Communication skills

Problem solving

Negotiation skills

Team collaboration

Deadline-driven

Windows proficiency

Pricing & negotiation

Flexibility in hours

Pricing planning

Education

Bachelor's degree in Business Administration, Logistics or Supply Chain Management

Tools

Transportation Management System (TMS)

Microsoft Office (Word, Excel, Teams, PowerPoint)

Excel (analytical)

Job description

DSV Road US is hiring an Operational Account Manager, Freight Operations to support freight brokerage within the Road US team. You will develop and manage customer relationships, coordinate carrier services, and help grow branch house accounts while identifying new opportunities.

The role requires experience in logistics, proficiency with a TMS and Microsoft Office, and strong communication skills. You’ll work in a busy office environment with flexible hours as needed, and you’ll report to the