Strategic Freight Operations Manager (Flexible Hours)

Socket.dev; South San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

DSV – Global Transport and Logistics, located in South San Francisco, is seeking an Operational Account Manager, Freight Operations to support the Road US freight brokerage team and grow branch house accounts. You will build relationships with customers and carriers, negotiate rates, and ensure seamless communication across the account lifecycle.

The role requires strong Excel and MS Office skills, data-driven pricing, and the ability to manage multiple tasks in a fast-paced environment on-site

Qualifications

• High School Diploma or GED required; college degree preferred.
• 3 years’ experience in logistics, transportation brokerage, or related field; 5+ preferred.
• Experience with Transportation Management Systems.

Responsibilities

• Develops the overall customer relationship via all methods of communication (phone, email, in person).
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates updates to customers.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments to ensure up-to-date information.
• Prepares spend reports and conducts regular check-ins with customers.

Skills

MS Office

Excel

Teams

PowerPoint

Analytical skills

Communication

Multitask

Organizational skills

Negotiation

Pricing

Pricing guidance

Education

High School Diploma or GED

College degree in Business Administration, Logistics or Supply Chain Management

Tools

Transportation Management System (TMS)

Job description

DSV – Global Transport and Logistics, located in South San Francisco, is seeking an Operational Account Manager, Freight Operations to support the Road US freight brokerage team and grow branch house accounts. You will build relationships with customers and carriers, negotiate rates, and ensure seamless communication across the account lifecycle.

The role requires strong Excel and MS Office skills, data-driven pricing, and the ability to manage multiple tasks in a fast-paced environment on-site