Strategic Field Sales Operations Leader

Zoom; Madison (WI); Hybrid; USD 151,000 - 330,000; Full time

Job summary

Zoom is seeking a Head of GTM Field Operations to lead the operational strategy across the field sales organization. You will translate cross-functional data into clear decisions, build scalable operational frameworks, and guide teams toward measurable revenue outcomes.

You will partner with stakeholders across functions and geographies to align on business planning, readiness initiatives, and performance priorities, shaping how Zoom's field organization grows and operates.

Qualifications

• 8+ years of leadership experience in sales strategy, sales operations, or revenue operations within a SaaS or technology company.
• Proven track record of driving results in dynamic environments, with the ability to work both independently and collaboratively.
• Strong consultative skills and business acumen, translating data into strategic recommendations.
• Experience leading organizational change management initiatives with cross-functional stakeholders.
• Proven ability to coach, mentor, and develop teams across multiple channels and working modes.
• Strong critical-thinking and problem-solving, designing scalable workflow improvements.
• Willingness to travel domestically and internationally as required.

Responsibilities

• Lead and develop high-performing sales operations and business planning teams, fostering a culture of accountability and continuous growth
• Drive cross-functional business planning and the execution of revenue operations initiatives to maximize growth and operational efficiency
• Develop and implement sales strategies, performance metrics, and operational processes that support field sales team goals at scale
• Oversee annual and semi-annual sales readiness planning, ensuring alignment across functions and geographies
• Define and track key performance indicators across the GTM organization, translating insights into actionable recommendations for senior leadership
• Partner with cross-functional stakeholders to promote collaboration and remove barriers to business success
• Evaluate existing operational processes and design scalable systems and workflows that improve efficiency and support Zoom's growth trajectory
• Coach, mentor, and develop individuals and teams across multiple channels and communication modes

Skills

Leadership experience

Sales operations

Revenue operations

Data-driven decisions

Job description

Zoom is seeking a Head of GTM Field Operations to lead the operational strategy across the field sales organization. You will translate cross-functional data into clear decisions, build scalable operational frameworks, and guide teams toward measurable revenue outcomes.

You will partner with stakeholders across functions and geographies to align on business planning, readiness initiatives, and performance priorities, shaping how Zoom's field organization grows and operates.