Senior Director, Field Sales Operations & Planning

Zoom; Juneau (AK); Hybrid; USD 151,000 - 330,000; Full time

Job summary

Zoom is seeking a Head of GTM Field Operations to lead the operational strategy for our go-to-market engine. You will translate cross-functional data into clear decisions, build scalable operational frameworks, and guide field sales teams toward measurable revenue outcomes.

This senior role partners across geographies to drive alignment on planning and readiness initiatives. You will shape how Zoom's field organization grows and operates, overseeing performance priorities and working closely

Qualifications

• 8+ years leading sales operations/strategy in SaaS or tech.
• Proven ability to translate data into strategic decisions.
• Experience guiding field sales and cross-functional teams.
• Willingness to travel domestically and internationally.

Responsibilities

• Lead and develop high-performing sales operations and business planning teams.
• Drive cross-functional planning and revenue operations initiatives.
• Develop and implement sales strategies and KPIs at scale.
• Oversee annual and semi-annual readiness planning.
• Define and track KPIs across GTM, translate insights to leadership.
• Partner with stakeholders to promote collaboration.
• Evaluate processes and design scalable workflows.
• Coach and develop individuals across multiple channels.

Skills

Leadership experience

Sales operations

Revenue operations

SaaS/tech industry

Data-driven decisions

Cross-functional collaboration

People management

Travel readiness

Job description

Zoom is seeking a Head of GTM Field Operations to lead the operational strategy for our go-to-market engine. You will translate cross-functional data into clear decisions, build scalable operational frameworks, and guide field sales teams toward measurable revenue outcomes.

This senior role partners across geographies to drive alignment on planning and readiness initiatives. You will shape how Zoom's field organization grows and operates, overseeing performance priorities and working closely