Strategic Facility Solutions Manager

City Wide Facility Solutions; Florida; Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

City Wide Facility Solutions in Florida seeks a Facility Solutions Manager responsible for business operations of an assigned client and service area, providing field support, training, inspections, and coordinating site visits.

You will negotiate contracts, manage contractor relationships, ensure quality and client satisfaction, supervise Night Managers, and align staffing and procurement to meet client needs.

Qualifications

• 3-5+ years sales and management experience in building maintenance or facility management.
• High School diploma required; bachelor’s degree highly desirable.
• Detail-oriented with strong follow-through on commitments.
• Positive, outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills; proficient in CRM and MS Office.

Responsabilités

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly IC paydays.

Connaissances

Building relationships

Verbal communication

Written communication

Attention to detail

Follow-through

Formation

High School diploma

Bachelor's degree

Outils

Microsoft Office

CRM database

Description du poste

City Wide Facility Solutions in Florida seeks a Facility Solutions Manager responsible for business operations of an assigned client and service area, providing field support, training, inspections, and coordinating site visits.

You will negotiate contracts, manage contractor relationships, ensure quality and client satisfaction, supervise Night Managers, and align staffing and procurement to meet client needs.