Facility Solutions Manager: Drive Client Partnerships

City-Wide-Facility-Solutions; Long Beach (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Commission incentives

Job summary

City Wide Facility Solutions seeks a Facility Solutions Manager to own client partnerships, manage day-to-day operations, and drive performance in our facility management programs. You will tailor service strategies, negotiate contracts, and oversee contractors to ensure quality and satisfaction.

You will lead site walkthroughs, coordinate with Night Managers and the Director of Operations, and track activities using our CRM tools.

Qualifications

• 3+ years in facility management, operations, or building services.
• Detail-oriented, proactive, and confident in building relationships.
• Clear verbal and written communication with clients and teams.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Client relationships

Communication skills

Problem solving

Time management

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

MS Office

Job description

City Wide Facility Solutions seeks a Facility Solutions Manager to own client partnerships, manage day-to-day operations, and drive performance in our facility management programs. You will tailor service strategies, negotiate contracts, and oversee contractors to ensure quality and satisfaction.

You will lead site walkthroughs, coordinate with Night Managers and the Director of Operations, and track activities using our CRM tools.