Strategic B2B Facility Solutions Manager

City Wide Facility Solutions; Delray Beach (FL); On-site; USD 60,000 - 70,000; Full time

Job summary

City Wide Facility Solutions in Broward County is seeking a Facility Solutions Manager (FSM) to oversee business operations for assigned client areas. This is an outside, B2B account management role that includes training, inspections, coordinating site visits, and developing long-term client and contractor relationships.

You will negotiate contracts, manage contractor performance, ensure service excellence, and use City Wide’s CRM to document inspections and charges.

Qualifications

• 2+ years outside B2B account management experience.
• 2+ years track record in client retention with measurable goals.
• Highly detail-oriented with strong follow-through.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide building solutions.
• Formulate and manage an effective service strategy tailored to each client.
• Negotiate and enter into agreements for additional services and determine pricing, staffing, and logistics.
• Coordinate contractor relationships—from interviewing and hiring to contract terms and compliance.
• Conduct quality inspections and ensure client satisfaction through follow-up.

Skills

B2B Account Management

Client Relationship Building

CRM Proficiency

Travel to Client Sites

Negotiation Skills

Tools

Microsoft Office

CRM Systems

Job description

City Wide Facility Solutions in Broward County is seeking a Facility Solutions Manager (FSM) to oversee business operations for assigned client areas. This is an outside, B2B account management role that includes training, inspections, coordinating site visits, and developing long-term client and contractor relationships.

You will negotiate contracts, manage contractor performance, ensure service excellence, and use City Wide’s CRM to document inspections and charges.