Client-Facing Facilities Solutions Manager

City Wide Facility Solutions; Los Angeles (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Commissions

Quarterly bonus

Job summary

City Wide Facility Solutions in Los Angeles seeks a Facility Solutions Manager to oversee business operations for a contracted client area. You’ll train field staff, inspect contractor performance, resolve client requests, coordinate site visits, and grow client relationships.

The role involves contracts, procuring supplies, selling additional maintenance services, and maintaining high client satisfaction with a focus on safety and compliance.

Qualifications

• 3–5+ years of sales and management in building maintenance or facility management.
• High School diploma required; bachelor’s degree desirable.
• Detail oriented with strong follow-through on commitments.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and CRM databases.
• Spanish-speaking skills beneficial but not mandatory.
• Must have reliable transportation.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion and diversification of services.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements for additional services, determining pricing, staffing and logistics.
• Manage all contractor relationships—interview, hire, pricing, terms, compliance, and replacements.
• Ensure quality and client satisfaction through inspections and follow-through on promises.
• Supervise Night Managers and ensure service scope is executed correctly.
• Promote sale of supplies and monitor client purchases.
• Use CRM to inspect clients, add charges, plan routes, etc.
• Maintain Building Information Sheets and MSDS labeling.
• Notify Sales Executives of potential accounts in your territory, including new construction.

Skills

Sales management

Client relationship building

Communication skills

CRM proficiency

MS Office proficiency

Spanish language (beneficial)

Reliability/transportation

Education

High School diploma

Bachelor's degree desirable

Tools

CRM databases

Microsoft Office

Job description

City Wide Facility Solutions in Los Angeles seeks a Facility Solutions Manager to oversee business operations for a contracted client area. You’ll train field staff, inspect contractor performance, resolve client requests, coordinate site visits, and grow client relationships.

The role involves contracts, procuring supplies, selling additional maintenance services, and maintaining high client satisfaction with a focus on safety and compliance.