Client-Focused Facility Solutions Manager

City Wide Facility Solutions; Sanford (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits and 401k

Vehicle mileage allowance

Holidays & 2 weeks PTO

Company laptop

Comprehensive Training Program

Job summary

City Wide Facility Solutions in Orlando seeks a proactive Facility Solutions Manager to lead a portfolio of commercial clients, delivering exceptional service and ongoing value.

You will build strong client relationships, coordinate maintenance, and partner with service vendors to ensure top quality. This role blends relationship management, operations, and business development with local travel.

Qualifications

• Experience in account management or facilities/operations leadership.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines.
• Excellent communication and organizational abilities.
• Comfortable working independently and in the field.
• Proficiency with technology, CRM systems, and Microsoft Office applications.
• Valid driver's license and ability to travel locally throughout the Greater Orlando area.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial clients, ensuring facilities receive exceptional service and support.
• Build and maintain strong relationships with commercial clients through regular communication and site visits.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly and professionally while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams and service partners to ensure seamless service delivery.
• Track service performance, document inspections, and provide regular updates to clients.

Skills

Account management

Facilities management

Property management

Operations

Customer success

Project management

B2B sales

Relationship-building

Customer service

Multitasking

Field decision-making

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions in Orlando seeks a proactive Facility Solutions Manager to lead a portfolio of commercial clients, delivering exceptional service and ongoing value.

You will build strong client relationships, coordinate maintenance, and partner with service vendors to ensure top quality. This role blends relationship management, operations, and business development with local travel.