Client-Centric Facilities Solutions Manager

City-Wide-Facility-Solutions; Sacramento (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Commission

Competitive salary

Growth opportunities

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships and drive performance in our facility services. This role requires coordinating day-to-day operations, optimizing service strategies, and overseeing contractor relationships to deliver exceptional results.

You will lead communications with clients, manage CRM data, and ensure compliant, high-quality service delivery across multiple accounts in a dynamic team environment.

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Detail-oriented, proactive, and confident in building relationships.
• Clear verbal and written communication with clients and teams.
• Proficient with database/CRM technology and MS Office.
• High school diploma required; bachelor’s degree preferred.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Facility management

Operations

Communication

CRM software

MS Office

Attention to detail

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships and drive performance in our facility services. This role requires coordinating day-to-day operations, optimizing service strategies, and overseeing contractor relationships to deliver exceptional results.

You will lead communications with clients, manage CRM data, and ensure compliant, high-quality service delivery across multiple accounts in a dynamic team environment.