Client-Centric Facility Solutions Lead

City Wide Facility Solutions; Port Saint Lucie (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to oversee the business operations of an assigned client contract service area, with field support including training, inspections, troubleshooting, and coordinating site visits, building long-term client relationships.

Responsibilities include managing client relationships, formulating service strategies, negotiating contracts, supervising contractors and night managers, ensuring quality and on-time service, and maintaining

Qualifications

• 3-5+ years of sales and management experience in building maintenance or facility management.
• High School diploma required; Bachelor's degree highly desirable.
• Highly detail oriented with strong follow-through.
• Positive and outgoing personality; excels at relationship building.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and CRM databases.
• Reliable transportation required.

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion.
• Develop service strategy and schedule tailored to each client.
• Negotiate service agreements including pricing, staffing and logistics.
• Oversee contractor relationships from hiring to compliance and performance.
• Ensure quality and client satisfaction via inspections and follow-through.
• Supervise Night Managers and ensure service delivery.
• Coordinate staffing and ensure adequate coverage for clients.
• Communicate client issues to Contractors and Operations leadership.
• Maintain BIS, FSM Summary Sheets and safety documentation.

Skills

Relationship building

Sales leadership

CRM proficiency

Microsoft Office

Transportation

Education

High School diploma

Bachelor's degree

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to oversee the business operations of an assigned client contract service area, with field support including training, inspections, troubleshooting, and coordinating site visits, building long-term client relationships.

Responsibilities include managing client relationships, formulating service strategies, negotiating contracts, supervising contractors and night managers, ensuring quality and on-time service, and maintaining