Strategic Facility Solutions Lead (B2B)

City-Wide-Facility-Solutions; Delray Beach (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Job summary

City Wide Facility Solutions in Broward County seeks a Facility Solutions Manager to oversee contracted client operations, build long‑term relationships, and coordinate field support with Contractors and Night Managers.

The role focuses on managing client retention, expanding services, and negotiating contracts, while ensuring compliance and high client satisfaction. Travel locally is required for daily client site visits.

Qualifications

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail‑oriented and excellent follow‑through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services; determine pricing, staffing, and logistics.
• Manage all Contractor relationships including interviews, pricing, contracts, and compliance.
• Ensure quality and client satisfaction through inspections and follow‑through with promises.
• Supervise Night Managers; ensure the client’s strategy is executed and services performed.
• Promote the sale of, procure, and monitor supplies for clients.
• Communicate client issues with Contractors and the Director of Operations; address problems promptly.
• Use City Wide’s CRM to perform client inspections and related tasks.
• Schedule non‑routine activities in client facilities using Outlook.
• Update BIS, FSM Summary Sheets, and Exhibit A’s; ensure MSDS labeling.

Skills

B2B account management

Client retention

Relationship building

Verbal & written communication

Travel (local)

MS Office

Tools

CRM database

Microsoft Office

Job description

City Wide Facility Solutions in Broward County seeks a Facility Solutions Manager to oversee contracted client operations, build long‑term relationships, and coordinate field support with Contractors and Night Managers.

The role focuses on managing client retention, expanding services, and negotiating contracts, while ensuring compliance and high client satisfaction. Travel locally is required for daily client site visits.