Client Solutions Lead — Facility Operations

Paycom - ATS; Jacksonville (FL); On-site; USD 85,000 - 125,000; Full time

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to oversee business operations for a contracted service area. You will support field operations, train staff, guide new client onboarding, inspect contractor performance, and ensure client satisfaction.

In this role you will negotiate contracts, procure supplies, and develop long-term client relationships while coordinating site visits and ensuring staffing meets client needs.

Qualifications

• Minimum 3 years of sales and management experience in building maintenance or facility management.
• Strong verbal and written communication skills.
• Ability to manage multiple client relationships and contracts.

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion of services.
• Formulate and manage a service strategy and schedule for each client.
• Negotiate contracts and pricing for additional services.
• Oversee contractor relationships, including interviewing, pricing, and compliance.
• Ensure quality and client satisfaction through inspections and follow-ups.
• Supervise Night Managers and coordinate staffing and service delivery.
• Maintain staffing, logistics, and procurement to service clients.
• Communicate client issues to the Director of Operations and Contractors.

Skills

Sales experience

Management experience

Relationship building

Detail oriented

Verbal communication

Written communication

CRM knowledge

Microsoft Office

Reliable transportation

Education

High School diploma

Bachelor's degree

Tools

CRM database

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to oversee business operations for a contracted service area. You will support field operations, train staff, guide new client onboarding, inspect contractor performance, and ensure client satisfaction.

In this role you will negotiate contracts, procure supplies, and develop long-term client relationships while coordinating site visits and ensuring staffing meets client needs.