Strategic B2B Facility Solutions Manager

City-Wide-Facility-Solutions; Savannah (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions seeks a Facility Solutions Manager in Savannah, GA to oversee the business operations of assigned client accounts and field support. This outside B2B role includes coordinating site visits, inspections, and long-term client relationships with Contractors.

You will negotiate contracts, manage pricing and logistics, and ensure client satisfaction by enforcing service standards and compliance across teams.

Qualifications

• 2+ years outside B2B account management experience.
• 2+ years track record of success in a client retention role.
• Excellent verbal and written communication skills.
• Ability to travel daily locally.
• Proficient in Microsoft Office and CRM.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

Skills

CRM experience

Microsoft Office

Verbal & written communication

Relationship building

Travel availability

Tools

CRM database

Microsoft Office Suite

Job description

City Wide Facility Solutions seeks a Facility Solutions Manager in Savannah, GA to oversee the business operations of assigned client accounts and field support. This outside B2B role includes coordinating site visits, inspections, and long-term client relationships with Contractors.

You will negotiate contracts, manage pricing and logistics, and ensure client satisfaction by enforcing service standards and compliance across teams.