Strategic Enterprise Tech Architect

cloud software group; United States; Remote; USD 134,000 - 202,000; Full time

Job summary

Cloud Software Group is seeking an Account Technical Strategist to partner with enterprise customers, drive value through securing strategic solutions and coordinating cross-functional teams. You will demonstrate the business impact of Citrix/NetScaler technologies and help shape customer success roadmaps for renewal and expansion.

The role emphasizes remote or on-site delivery, executive-level engagement, and travel up to 60% to customer sites and events.

Qualifications

• 8+ years of presales, solution engineer, technical consulting, field CTO, or other relevant experience
• 8+ years supporting, designing, or delivering enterprise technology solutions
• Comprehensive knowledge of business value drivers for critical technology purchases
• Analytical, critical-thinking, and negotiation skills, particularly at the senior stakeholder levels
• Ability to navigate multi-faceted,sometimesambiguous, customer problems by gathering and analyzing information to define the right approach
• Excellent written and verbal communication skills
• Ability to adapt technical presentations to audiences with varying levels of technicalexpertise(e.g., IT administrators, directors, business stakeholders, and executives)
• Recent experience with Citrix and/orNetScalertechnologies
• Ability to travelup to60% of the time to customer sites, corporate offices, and events

Responsibilities

• Develop strategic partnerships and relationships with your customers’ technical influencers, key decision makers, and executives
• Identifycritical revenue-generating use cases our solutions support for our customers
• Assess how Citrix solutions do and can meet customers’ business priorities
• Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions
• Coordinate cross-functional teams and resources to ensure customer success goals are met
• Describe the value our solutions provided at both a business and technical level in an easily understandable way
• Overcome technical and/or business objections while moving adoption and renewal cycles along the customer’s value journey
• Establish andmaintaina regular cadence with key customer contacts
• Be a trusted primary point of contact for customer relationship management, and technical support concerns
• Deliver technical presentations and, whenrequired, product demonstrations remotely or on-site
• Delegate and review work across complex, multi-product engagements, ensuring the quality and consistency of technical deliverables
• Oversee and drive the success criteria definition, design and build of multi-product proof of concepts for customer evaluations
• Provide thought leadership on the latest industry trends and insights
• Maintain a comprehensive understanding of competitive solutions and offerings
• Contribute to the broader teams’ value creation and technical mindshare
• Provide guidance, coaching, and mentoring to less-experienced ATSs and cross-functional team members within the discipline
• Support the wider team’s growth through knowledge sharing, coaching, and mentoring of less-experienced team members

Skills

Presales experience

Solution engineering

Technical consulting

Enterprise technology

Communication skills

Education

Bachelor’s Degree in Computer Science

Tools

Citrix

NetScaler

Job description

Cloud Software Group is seeking an Account Technical Strategist to partner with enterprise customers, drive value through securing strategic solutions and coordinating cross-functional teams. You will demonstrate the business impact of Citrix/NetScaler technologies and help shape customer success roadmaps for renewal and expansion.

The role emphasizes remote or on-site delivery, executive-level engagement, and travel up to 60% to customer sites and events.