Strategic Enterprise Tech Account Manager

Adobe Inc.; Atlanta (GA); On-site; USD 141,000 - 254,000; Full time

Job summary

Adobe Inc. seeks an Enterprise Technical Account Manager (eTAM), a senior role focused on solution health, operational excellence, and customer advocacy across Adobe products and engineering.

You will guide a customer through maturity, identify short- and long-term wins, and share expert guidance grounded in Adobe standards. Responsibilities include leading roadmap sessions, expanding product adoption, communicating risks, and coordinating with internal teams to ensure proactive support and

Qualifications

• 10+ years building technology roadmaps, enablement plans, and operations models in consulting or industry.
• 5+ years in a startup-minded environment, Fortune 500, or direct customer-facing consulting.
• Bachelor's or advanced degree in CS/IT/Business/Marketing or related field.
• Track record of leading executive conversations and translating business needs into value.
• Experience delivering a technical health and enablement plan with demonstrated wins.

Responsibilities

• Deliver consistent technical excellence through early engagement and ongoing solution health monitoring.
• Lead capability roadmap and discovery sessions with customers to uncover quick and larger engagements.
• Identify technical risks by understanding customer use cases and flag challenges proactively.
• Increase product adoption through measurable engagements that build customer understanding.
• Maintain regular communication with internal and external teams, representing customer needs.
• Engage with Director and VP-Level executives to translate business needs into technical plans.
• Manage all technical challenges and ensure tickets are addressed with urgency.
• Work hands-on with cross-functional Adobe teams to provide proactive support and strategy.

Skills

Roadmap development

Executive presence

Customer-facing

Presentation skills

Cross-functional leadership

Education

Bachelor's degree in Computer Science, Information Technology Management, Business, Marketing/Communications or related field

Tools

Adobe Analytics

Adobe Experience Platform

AEM

Adobe Campaign

Job description

Adobe Inc. seeks an Enterprise Technical Account Manager (eTAM), a senior role focused on solution health, operational excellence, and customer advocacy across Adobe products and engineering.

You will guide a customer through maturity, identify short- and long-term wins, and share expert guidance grounded in Adobe standards. Responsibilities include leading roadmap sessions, expanding product adoption, communicating risks, and coordinating with internal teams to ensure proactive support and