Strategic Technical Account Director

Adobe; Chicago (IL); Vor Ort; USD 153.000 - 222.000; Vollzeit

Zusammenfassung

Adobe is seeking a Technical Account Director to lead ultimate success engagements with our largest customers, guiding technical strategy and ensuring optimized use of Adobe’s Digital Experience Solutions. You will work across internal and client executives, mentor teams, manage risk, report on engagement outcomes, and drive strategic recommendations within customers’ environments; up to 25% travel.

This role demands strong executive presence, deep marketing technology experience, and a track

Qualifikationen

• Bachelor’s Degree in a related technical field or equivalent experience.
• 10–15 years in a senior consultative, customer success, or related role in marketing technology.
• Strong executive presence and presentation skills for stakeholder engagement.
• Proven track record leading customer facing meetings and reviews.

Aufgaben

• Lead Ultimate Success engagements as the technical executive point of contact.
• Provide strategic mentorship and support the technical strategy with Adobe Solutions to drive value.
• Assess and mitigate strategic customer technical risks and opportunities.
• Communicate clearly with customers and govern with internal/external executive teams.
• Drive alignment and reporting on engagement status and outcomes.
• Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
• Drive achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
• Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
• Collaborate with Adobe’s internal teams/third-party partners to support customer success.
• Lead a matrixed services team involving multiple project teams.
• Develop effective relationships with customer partners and drive strategic technical recommendations within customers’ environments.
• Lead architectural and design discussions to ensure optimized solutions.

Kenntnisse

Executive communication

Customer facing

Strategic planning

Leadership

Ausbildung

Bachelor’s Degree in related field

Tools

AEM

Workfront

GenStudio

Jobbeschreibung

Adobe is seeking a Technical Account Director to lead ultimate success engagements with our largest customers, guiding technical strategy and ensuring optimized use of Adobe’s Digital Experience Solutions. You will work across internal and client executives, mentor teams, manage risk, report on engagement outcomes, and drive strategic recommendations within customers’ environments; up to 25% travel.

This role demands strong executive presence, deep marketing technology experience, and a track