Senior Enterprise TAM: Lead Tech & Strategy

Adobe; Lehi (UT); On-site; USD 117,000 - 210,000; Full time

Job summary

Adobe seeks a Technical Account Manager to guide enterprise customers through Adobe Experience Cloud; you will own strategic technical engagements, lead conversations with developers, analysts, and executives, and act as the primary technical contact for multiple customers.

In this role you will work with Customer Success, Engineering, and Product teams to address issues, drive adoption, and optimize performance across Adobe solutions. Travel 15-20% to client sites.

Qualifications

• Degree in a technical field or equivalent experience.
• 5+ years in consultative or customer-support roles in marketing tech.
• Excellent written and verbal communication skills.

Responsibilities

• Be a central point of contact while ensuring high levels of customer satisfaction.
• Maintain regular communication with external and internal teams.
• Translate business needs into technical and operational plans with executives.
• Address issues with Adobe teams and coordinate resolutions.
• Provide proactive status updates and quarterly business reviews.
• Mentor teammates and develop technical and soft skills.

Skills

Customer relationships

Strategic thinking

Executive communication

Technical aptitude

Travel willingness

Marketing tech knowledge

Job description

Adobe seeks a Technical Account Manager to guide enterprise customers through Adobe Experience Cloud; you will own strategic technical engagements, lead conversations with developers, analysts, and executives, and act as the primary technical contact for multiple customers.

In this role you will work with Customer Success, Engineering, and Product teams to address issues, drive adoption, and optimize performance across Adobe solutions. Travel 15-20% to client sites.