Enterprise Technical Account Manager — Trusted Tech Advisor

Birdeye-5; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Birdeye is looking for a customer-obsessed Technical Account Manager to serve as the primary technical advisor for our strategic enterprise customers. The TAM bridges business and technology, ensuring successful adoption of our platform and timely resolution of issues, while collaborating with Product, Engineering, Support, and Customer Success.

You will own technical leadership, manage integrations and APIs, support CRM and SSO deployments, and help drive product adoption with customers.

Qualifications

• 5+ years in technical account management or similar roles.
• Experience supporting enterprise SaaS customers.
• Strong understanding of REST APIs, JSON, OAuth, webhooks, and system integrations.
• Experience troubleshooting integrations and API issues.
• Excellent communication and executive presentation skills.
• Strong project and stakeholder management abilities.
• Ability to manage multiple complex engagements simultaneously.

Responsibilities

• Serve as trusted technical advisor for assigned enterprise customers.
• Coordinate and communicate complex technical issues; drive RCA.
• Identify adoption opportunities and optimize platform usage.
• Assist customers with APIs, SSO, webhooks, CRM integrations.
• Collaborate with product, engineering, and support to align on roadmap.
• Monitor customer health and drive process improvements.

Skills

Technical Account Management

Enterprise SaaS

REST APIs

JSON/OAuth/Webhooks

Executive communication

Project management

Stakeholder management

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

Birdeye is looking for a customer-obsessed Technical Account Manager to serve as the primary technical advisor for our strategic enterprise customers. The TAM bridges business and technology, ensuring successful adoption of our platform and timely resolution of issues, while collaborating with Product, Engineering, Support, and Customer Success.

You will own technical leadership, manage integrations and APIs, support CRM and SSO deployments, and help drive product adoption with customers.