Senior TAM for Marketo & Experience Cloud

Adobe; Seattle (WA); On-site; USD 132,000 - 192,000; Full time

Job summary

Adobe seeks a Marketo Technical Account Manager to cultivate and sustain one-on-one relationships with large enterprise customers using Adobe Experience Cloud. You will deliver prescribed technical services to maintain operational health and engage multiple stakeholders from developers to senior leaders to align on priorities and outcomes.

You will act as the technical expert for several customers, guiding solution adoption across Marketo, AJO, and related Adobe applications while coordinating

Qualifications

• Experience in a customer-facing role with outstanding communication skills.
• Ability to drive discussions and represent Adobe within a customer’s environment.
• Ability to successfully implement solutions and functionality to optimize customer investment.
• Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
• Ability to collaborate within a team to deliver world-class service.
• Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges.

Responsibilities

• Build, develop, and maintain one-on-one relationships with customers.
• Produce and deliver a prescribed set of technical services to maintain operational health.
• Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
• Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
• Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
• Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications
• Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
• Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront

Skills

Customer-facing

Communication skills

Adobe Experience Cloud

Marketo

Journey Optimizer

Account management

Tools

Adobe Analytics

Adobe Campaign

RTCDP

Job description

Adobe seeks a Marketo Technical Account Manager to cultivate and sustain one-on-one relationships with large enterprise customers using Adobe Experience Cloud. You will deliver prescribed technical services to maintain operational health and engage multiple stakeholders from developers to senior leaders to align on priorities and outcomes.

You will act as the technical expert for several customers, guiding solution adoption across Marketo, AJO, and related Adobe applications while coordinating