Senior Enterprise Technical Account Lead

Adobe; Atlanta (GA); Vor Ort; USD 141.000 - 254.000; Vollzeit

Zusammenfassung

Adobe is seeking an Enterprise Technical Account Manager (eTAM) in the United States, Atlanta area, to own customer solution health and drive technical operational excellence across Adobe products and engineering partnerships.

The role requires leading capability roadmaps, managing technical risk, and accelerating product adoption through proactive engagements, executive-level collaboration, and trusted advisory across the customer lifecycle.

Qualifikationen

• 10 years building technology roadmaps and enablement plans in consulting or industry/client settings.
• 5 years in a startup-minded environment, Fortune 500 company, or direct customer-facing consulting.
• Demonstrated ability to lead critical customer conversations and articulate value.”
• Deep understanding of how Adobe products fit together to deliver integrated workstreams

Aufgaben

• Deliver consistent technical excellence through early engagement and ongoing solution health monitoring
• Lead capability roadmap and discovery sessions with customers to uncover quick and larger engagements
• Identify technical risk by understanding customer use cases and flag potential challenges pro-actively
• Increase product adoption through measurable engagements that build customer understanding
• Maintain regular communication with internal and external teams, representing customer needs
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans
• Manage all technical challenges and ensure tickets and issues are addressed with urgency
• Work with cross-functional Adobe teams to provide proactive support and technical strategy
• Present opportunities available through Ultimate Success and alpha/beta programs and help customers participate
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning to leadership
• Coordinate resolutions with Adobe services, sales, product, and engineering teams
• Assess and document customers’ technical environments to reveal insights and optimization opportunities
• Recommend how new/existing features fit within customers’ environments using industry and Adobe standards
• Participate in customer meetings and quarterly business reviews (on-site and remote)
• Participate in project-based architectural and design discussions for optimal solutions
• Continue developing technical/interpersonal skills and mentor team members as needed

Kenntnisse

Executive presence

Presentation skills

Problem solving

Customer-facing leadership

Travel readiness

Ausbildung

Bachelor’s or advanced degree in computer science, information technology management, business, marketing/communications or related field

Jobbeschreibung

Adobe is seeking an Enterprise Technical Account Manager (eTAM) in the United States, Atlanta area, to own customer solution health and drive technical operational excellence across Adobe products and engineering partnerships.

The role requires leading capability roadmaps, managing technical risk, and accelerating product adoption through proactive engagements, executive-level collaboration, and trusted advisory across the customer lifecycle.