Enterprise Technical Account Manager – Experience Cloud

Adobe; Lehi (UT); On-site; USD 117,000 - 210,000; Full time

Job summary

Adobe empowers customers to maximize the value of Adobe Experience Cloud. The Technical Account Manager (TAM) will build trusted, one-to-one relationships with major enterprise customers, guiding them through operational needs, ensuring health of their environments and adoption of new capabilities.

You will lead conversations with developers, analysts, managers, and executives, coordinate with cross‑functional Adobe teams, and travel to client sites roughly 15–20%.

Qualifications

• Bachelor’s Degree in related field of the technical industry or equivalent experience.
• At least five years of full-time experience in consultative, customer support and/or related role in marketing technology.
• Exceptional CX focus and abilities.
• Demonstrable ability to adapt to new technologies and learn quickly.
• Excellent, sophisticated written and verbal communication skills.
• Ability to manage multiple, high-priority tasks across multiple accounts.

Responsibilities

• Be a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts.
• Maintain regular communication with external and internal teams, constantly handling customer expectations.
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans.
• Work hands-on with Adobe teams to address issues, questions, and requests.
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
• Analyze and present impactful data and insight to leadership.
• Serve as the first point of contact for critical customer issues related to technical problems.
• Coordinate and drive resolutions with Adobe services, sales, and product teams.
• Ensure timely response and resolution to technical and product outstanding items.
• Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities.
• Make recommendations on how new and existing features fit within customers’ environments.
• Participate in customer-requested meetings and quarterly business reviews (on-site and remotely).
• Participate in project-based architectural and design discussions to ensure solutions are optimal for the customer(s).
• Provide proactive status updates to required parties.

Skills

Customer focus

Presentation skills

Communication

Stakeholder management

Problem solving

Leadership

Time management

Education

Bachelor’s Degree

Tools

Adobe Experience Cloud

Job description

Adobe empowers customers to maximize the value of Adobe Experience Cloud. The Technical Account Manager (TAM) will build trusted, one-to-one relationships with major enterprise customers, guiding them through operational needs, ensuring health of their environments and adoption of new capabilities.

You will lead conversations with developers, analysts, managers, and executives, coordinate with cross‑functional Adobe teams, and travel to client sites roughly 15–20%.