Senior Enterprise Technical Success Manager

Adobe

Austin (TX)

On-site

USD 117,000 - 210,000

Full time

4 days ago

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Job summary

Adobe seeks an Enterprise Technical Account Manager (eTAM) to own overall solution health and drive high standards of operational excellence for customer value. You will guide engagement strategy, accelerate product adoption, and advocate for customers with Adobe product/engineering teams.

Lead discovery, manage risks, and coordinate with executives to translate business needs into technical plans. This senior role emphasizes durable relationships, proactive support, and measurable outcomes

Qualifications

10 years of experience building technology roadmaps, enablement plans, support and operations models
Track record of leading critical customer conversations and bringing opportunities forward to build value
Executive presence and direct experience building relationships with customer executives from Director to C-Suite
Demonstrated presentation skills, including comfort on camera and in front of audiences of all sizes
Conflict resolution and negotiation skills
Familiarity with development methodologies and Adobe product suite

Responsibilities

Deliver consistent technical excellence through early engagement and ongoing solution health monitoring
Lead capability roadmap and discovery sessions with customers to uncover quick and larger engagements
Identify technical risk by understanding customer use cases and flag challenges proactively
Increase product adoption through measurable engagements that build customer understanding
Maintain regular communication with internal and external teams representing customer needs
Engage with executives to translate business needs into technical/operational plans
Manage technical challenges and ensure tickets/issues are addressed with urgency
Work with cross-functional Adobe teams to provide proactive support and strategy
Promote opportunities through Ultimate Success and alpha/beta programs
Provide detailed reviews of service disruptions, metrics, and prelaunch planning
Present data to customer leadership
Serve as first point of contact for critical technical concerns and coordinate resolutions
Document customers’ technical environment to reveal insights and optimization opportunities
Recommend how new/existing features fit within customers’ environments
Participate in meetings and quarterly business reviews
Continue developing technical and interpersonal skills and mentor teammates