Strategic CSM: Executive Partnerships & Growth

TrueLoyal; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Premier Health Insurance plan with $0 deductible

Open PTO

401(k) savings plan with Employer Matching

Competitive salary

Work with cutting-edge technology

Job summary

A leading customer success firm in San Antonio is seeking a Customer Success Manager to spearhead client partnerships and retention strategies. The ideal candidate will have 2–4 years of experience in customer success and a proven track record in managing executive relationships. Responsibilities include developing tailored success plans, ensuring smooth contract renewals, and driving account growth and expansion. This role offers comprehensive benefits, a competitive salary, and the chance to work in a collaborative environment focused on innovation.

Qualifications

• 2–4 years of experience in Customer Success Management or Strategic Account Management.
• Demonstrated experience engaging with executive-level stakeholders.
• Proven track record of exceeding retention and expansion targets.

Responsibilities

• Build and maintain long-term partnerships with clients at the executive level.
• Develop tailored Success Plans and account strategies.
• Manage the full renewal lifecycle for subscription contracts.

Skills

Executive presence

Communication skills

Strategic planning

Client relationship management

Proficiency in MarTech

Job description

A leading customer success firm in San Antonio is seeking a Customer Success Manager to spearhead client partnerships and retention strategies. The ideal candidate will have 2–4 years of experience in customer success and a proven track record in managing executive relationships. Responsibilities include developing tailored success plans, ensuring smooth contract renewals, and driving account growth and expansion. This role offers comprehensive benefits, a competitive salary, and the chance to work in a collaborative environment focused on innovation.