Enterprise Customer Success Leader

Search Partner Group, LLC; Austin (TX); On-site; USD 150,000 - 180,000; Full time

Job summary

Search Partner Group, LLC is seeking a hands-on Customer Success leader to manage a team of 8–10 Enterprise and Strategic Customer Success Managers in Austin. This role focuses on developing high-performing teams, driving retention and renewals, and strengthening relationships with enterprise customers.

You will partner with Sales, Product, and Support to define account strategies, monitor GRR/NRR/ARR, and implement scalable CS processes.

Qualifications

• 3–5+ years of people-management experience
• Strong CS experience in B2B SaaS or enterprise software
• Experience supporting Enterprise and/or Strategic customers
• Proven success driving customer retention and renewals
• Strong understanding of GRR, NRR, ARR, customer health, and SaaS metrics

Responsibilities

• Lead, coach, and develop a team of Enterprise and Strategic Customer Success Managers
• Drive customer retention, renewals, adoption, value realization, and overall account health
• Develop proactive retention and renewal strategies for complex enterprise accounts
• Establish and monitor key performance metrics like GRR, NRR, ARR, renewal rates
• Coach team on engagement, risk mitigation, Success Plans, and exec-level relationships
• Manage performance and develop high performers
• Help build and improve CS processes, playbooks, and operating practices
• Partner with Sales, Renewals, Product, and Support on account strategy and escalations
• Build relationships with VP and C-level executives

Skills

People management

Customer Success

B2B SaaS

Executive relationships

Renewals

Tools

Gainsight

Gong

Aviso

Salesforce

Job description

Search Partner Group, LLC is seeking a hands-on Customer Success leader to manage a team of 8–10 Enterprise and Strategic Customer Success Managers in Austin. This role focuses on developing high-performing teams, driving retention and renewals, and strengthening relationships with enterprise customers.

You will partner with Sales, Product, and Support to define account strategies, monitor GRR/NRR/ARR, and implement scalable CS processes.