Strategic Enterprise Success Manager

Datadog, Inc.; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Onboarding

Mentor program

RSUs

ESPP

Professional development

Inclusive culture

Job summary

Datadog is seeking an Enterprise Customer Success Manager to drive value for our largest customers in Boston and New York. You’ll own relationships, orchestrate cross-functional teams and advocate for growth opportunities while delivering measurable business outcomes.

You’ll lead executive engagements, analyze adoption, and ensure successful onboarding and ongoing value delivery. This hybrid role requires strong communication, customer focus, and willingness to travel.

Qualifications

• Customer-centric, with 3+ years in a Customer Success or Account Management role.
• Experience with Fortune 1000 companies and global brands across industries.
• Able to travel for customer onsite visits and events.
• Fluent in written and spoken English.

Responsibilities

• Act as a strategic partner to customers, coordinating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into Datadog value.
• Proactively maintain executive relationships to deliver outcome-driven value stories linking Datadog use cases to business results.
• Lead QBRs and strategic reviews to align on priorities and define next steps.
• Analyze adoption and usage trends to quantify value, identify gaps, and drive financially grounded recommendations.
• Position Datadog as a critical observability platform for reliability and informed decision making.
• Own and manage the onboarding process for new customers.
• Collaborate with AEs, SEs, TAM, Product, Support, Enablement to ensure consistent value delivery.
• Align customer objectives with Datadog offerings.

Skills

Customer Success

Account Management

Relationship Management

Cross-functional Collaboration

Job description

Datadog is seeking an Enterprise Customer Success Manager to drive value for our largest customers in Boston and New York. You’ll own relationships, orchestrate cross-functional teams and advocate for growth opportunities while delivering measurable business outcomes.

You’ll lead executive engagements, analyze adoption, and ensure successful onboarding and ongoing value delivery. This hybrid role requires strong communication, customer focus, and willingness to travel.