Enterprise CSM: Growth & Executive Alignment

Datadog; Denver (CO); Hybrid; USD 102,000 - 110,000; Full time

Benefits offered by this job

Stock RSUs

Employee stock purchase plan (ESPP)

Career development

Inclusive culture

Job summary

Datadog is seeking an Enterprise Customer Success Manager in a hybrid workplace to drive product attachment and strengthen relationships with our largest customers. You will advocate for the customer, lead executive discussions, and translate use cases into measurable business outcomes.

In this role you will collaborate with multiple internal teams to ensure value delivery, contribute to strategy reviews, and guide customers toward sustainable growth while embracing storytelling and data-driven

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience with enterprise accounts and large brands.
• Strong communication with executive, technical, and business stakeholders.
• Willingness to travel as needed for customer engagements.
• Fluent written and spoken English.

Responsibilities

• Act as a strategic partner to customers and translate goals into a Datadog value narrative.
• Build and maintain executive relationships to deliver measurable business results.
• Lead QBRs and strategic reviews to align priorities and define initiatives.
• Analyze adoption and usage trends to quantify value and guide recommendations.
• Position Datadog as a critical observability platform for reliability and efficiency.
• Own and manage the onboarding process for new customers.
• Collaborate cross-functionally with AEs, SEs, TAM, Product and Support to ensure value delivery.

Skills

Customer Success

Account Management

Executive communication

Travel readiness

English fluency

Job description

Datadog is seeking an Enterprise Customer Success Manager in a hybrid workplace to drive product attachment and strengthen relationships with our largest customers. You will advocate for the customer, lead executive discussions, and translate use cases into measurable business outcomes.

In this role you will collaborate with multiple internal teams to ensure value delivery, contribute to strategy reviews, and guide customers toward sustainable growth while embracing storytelling and data-driven