Strategic Enterprise Success Manager

United States Digital Space LLC; Paris (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Mentor and buddy program

RSUs and ESPP

Job summary

Datadog is seeking an Enterprise Customer Success Manager to proactively drive adoption and build strong relationships with our largest customers. You will advocate for the customer and collaborate across teams to maximize value from our platform.

You will partner with sales, support, and product to onboard, train, and drive adoption while monitoring usage trends to identify renewal risks and growth opportunities. Fluency in French and English and willingness to travel are required.

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals.
• Experienced in the B2B tech space or with SaaS companies.
• Able to travel for customer onsite visits and events as required.
• Fluent in written and spoken French and English.

Responsibilities

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal the company teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Skills

Customer Success

Account Management

Relationship Management

Communication

B2B SaaS

Travel flexible

Job description

Datadog is seeking an Enterprise Customer Success Manager to proactively drive adoption and build strong relationships with our largest customers. You will advocate for the customer and collaborate across teams to maximize value from our platform.

You will partner with sales, support, and product to onboard, train, and drive adoption while monitoring usage trends to identify renewal risks and growth opportunities. Fluency in French and English and willingness to travel are required.