Strategic Enterprise CSM — Observability & Growth

Datadog

Chicago (IL)

Hybrid

USD 101,000 - 135,150

Full time

14 days+

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Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Stock option eligibility

Job summary

Datadog seeks an Enterprise Customer Success Manager to proactively drive product attachment and nurture strong relationships with our largest customers. You will advocate for the customer, identify growth opportunities, and coordinate with cross-functional teams to ensure measurable outcomes and value realization.

You’ll lead executive conversations, track adoption trends, and translate technical use cases into business impact, while guiding onboarding and ensuring consistent Datadog value

Qualifications

3+ years in a Customer Success or Account Management role.
Experience with Fortune 1000 and global brands across industries is a plus.
Excellent communication with CTOs, VPs of Engineering and DevOps professionals.

Responsibilities

Act as a strategic partner to customers and coordinate cross-functional teams to deliver value.
Build and maintain executive relationships to connect Datadog use cases to measurable business results.
Lead QBRs and strategic reviews to align priorities and plan next-step initiatives.
Analyze adoption and usage to quantify value and guide commercial recommendations.
Position Datadog as a critical observability platform to drive reliability and informed decisions.
Own and manage onboarding for new customers.

Skills

Customer relationship management

Communication

SaaS experience

B2B tech

Tools

Salesforce

Job description

You’ll lead executive conversations, track adoption trends, and translate technical use cases into business impact, while guiding onboarding and ensuring consistent Datadog value

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