Enterprise Customer Success: Strategic Growth Partner

Blue Line Search Group; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

RSUs and ESPP

Job summary

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product attachment and foster strong relationships with our largest customers. You will advocate for the customer, align internal teams, and translate technical use cases into measurable business outcomes, while guiding onboarding and ongoing value delivery.

You’ll collaborate with cross-functional groups, lead executive reviews, and ensure a customer-centric approach that supports growth and retention in a hybrid

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience with Fortune 1000 companies and global brands.
• Strong written and verbal communication tailored to executives (CTO, VP Eng, DevOps).
• Experience in the B2B tech space or SaaS.

Responsibilities

• Act as a strategic partner to customers and orchestrate cross-functional internal teams.
• Proactively build and maintain executive relationships to deliver value stories.
• Lead QBRs and strategic reviews to align priorities and define initiatives.
• Analyze adoption and usage trends to quantify value and drive recommendations.
• Position Datadog as a critical observability platform for reliability and efficiency.
• Own and project manage the onboarding process for new customers.
• Collaborate with AEs, SEs, TAM, Product, Support, Enablement to ensure value delivery.
• Align customer objectives to platform offerings.

Skills

Relationship management

Strategic partnership

Cross-functional collaboration

B2B SaaS experience

Executive communication

Job description

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product attachment and foster strong relationships with our largest customers. You will advocate for the customer, align internal teams, and translate technical use cases into measurable business outcomes, while guiding onboarding and ongoing value delivery.

You’ll collaborate with cross-functional groups, lead executive reviews, and ensure a customer-centric approach that supports growth and retention in a hybrid