Strategic Enterprise Success Partner

United States Digital Space LLC; Paris (TX); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy

New hire stock equity (RSUs)

Job summary

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product attachment and nurture relationships with our largest customers. You will advocate for the customer internally and focus on delivering measurable value through cross-functional collaboration.

You will manage executive relationships, lead strategic reviews, analyze adoption trends, and position Datadog as the observability platform of choice.

Qualifications

• Customer-centric with 3+ years in a Customer Success or account-management role.
• Experience with Fortune 1000 companies and global brands across industries.
• Willingness to travel for customer onsite visits and events.
• Strong communicator able to tailor messaging to CTOs, VPs of Engineering and DevOps.
• Background in B2B SaaS or tech space preferred.

Responsibilities

• Act as a strategic partner to customers, coordinating cross-functional internal teams to translate goals into value narratives.
• Proactively build executive relationships to deliver outcome-driven value stories.
• Lead QBRs and strategic reviews to align priorities and define next steps.
• Analyze adoption and usage trends to quantify value and drive recommendations.
• Position the company as an observability platform enabling reliability, informed decision-making.
• Own and manage the onboarding process for new customers.
• Collaborate with AEs, SEs, TAM, Product, Support, Enablement to ensure value delivery.
• Align customers technical and business objectives to our platform offerings.

Skills

Customer Success

Account Management

German

English

Job description

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product attachment and nurture relationships with our largest customers. You will advocate for the customer internally and focus on delivering measurable value through cross-functional collaboration.

You will manage executive relationships, lead strategic reviews, analyze adoption trends, and position Datadog as the observability platform of choice.