Strategic Enterprise Customer Success Manager - Korea

Datadog, Inc.

United States

Hybrid

USD 110,000 - 150,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Onboarding program

MEDDIC training

Inclusive culture & growth

Mentor/buddy program

Stock equity (RSU)

Job summary

Datadog, Inc. is seeking an Enterprise Customer Success Manager to proactively drive product attachment and strong relationships with our largest customers in Korea. This role prioritizes customer advocacy, growth opportunities, and a data-driven approach to renewal risk.

We offer a hybrid workplace to support work-life harmony. You will partner with cross-functional teams and travel as needed to onsite customer visits and events, helping clients realize the value of Datadog’s observability

Qualifications

3+ years in a Customer Success or Account Management role.
Experience managing wide portfolios of enterprise accounts in Korea.
Experience with Fortune 1000 companies and global brands.
Excellent communication with stakeholders at CTO/VP/DevOps levels.
B2B SaaS experience.
Willingness to travel for onsite visits.

Responsibilities

Partner with Enterprise Account Executives and Solution Engineering to onboard, train, and drive adoption with Enterprise customers.
Proactively build relationships to achieve loyalty and advocacy within their organization.
Collaborate cross-functionally with internal teams (sales, support, enablement, product, finance, legal).
Own and project manage the onboarding process for new customers.
Become a trusted advisor and craft a clear plan to meet business goals.
Monitor usage trends to uncover renewal risks and identify growth opportunities.