Strategic Enterprise Success Executive

Okta; San Diego (CA); On-site; USD 182,000 - 251,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k)

Flexible spending account

Paid leave (including PTO and parental

Job summary

Okta is seeking an Enterprise Customer Success Executive to drive growth and retention in the Enterprise sector. You will partner with executive leaders to align business objectives with Okta’s secure identity solutions, delivering measurable business value.

In this strategic role, you will influence across Sales, Support, Engineering, and Product to ensure renewals, expansions, and customer satisfaction while upholding Okta’s standards of excellence.

Qualifications

• 10+ years in customer success, account management, or consulting with large enterprises.
• Experience with SaaS-based technical enterprise products.
• Proven track record of high-value executive relationships and retention.
• Strong presentation and communication skills with C-level audiences.
• Ability to lead cross-functional teams and drive strategic outcomes.

Responsibilities

• Develop and nurture strong customer and C-Level relationships to drive retention and ROI.
• Design proactive success plans and strategic business reviews with clear KPIs.
• Collaborate with Sales, Support, Engineering, and Product to resolve issues.
• Surface customer feedback and drive continuous improvements.
• Identify renewal risk and expansion opportunities; communicate new products and features.

Skills

Customer success

Account management

Executive stakeholder management

SaaS familiarity

Cross-functional collaboration

Sales alignment

Presentation skills

Job description

Okta is seeking an Enterprise Customer Success Executive to drive growth and retention in the Enterprise sector. You will partner with executive leaders to align business objectives with Okta’s secure identity solutions, delivering measurable business value.

In this strategic role, you will influence across Sales, Support, Engineering, and Product to ensure renewals, expansions, and customer satisfaction while upholding Okta’s standards of excellence.