Senior Enterprise Customer Success Leader

Okta Inc.; New York (NY, NJ); Presencial; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Okta is seeking a Sr. Customer Success Manager to join the Enterprise Sector in the United States. You will build strategic relationships with customers, align Okta solutions to business goals, and drive retention, expansion, and value realization.

You will collaborate across Sales, Support, Engineering, and Product to resolve issues and accelerate outcomes. The role emphasizes a high-performance mindset, executive communication, and the ability to move quickly in a changing environment, with

Formación

• 5+ years of experience in customer success, account management, or consulting with large enterprises.
• Experience with SaaS-based enterprise products preferred.
• Strong presentation and communication skills, especially with C-level executives.

Responsabilidades

• Develop and nurture strong customer relationships with business stakeholders to ensure retention and ROI.
• Design and execute proactive success plans and strategic reviews with clear goals and KPIs.
• Collaborate cross-functionally with Sales, Support, Engineering, and Product to resolve escalations and drive outcomes.
• Represent the customer's voice to surface feedback and drive continuous improvement.
• Identify renewal risks and work with internal teams to remediate and spot expansion opportunities.
• Communicate relevant new products and features to customers to maximize adoption and value.

Conocimientos

Communication

Executive stakeholder management

C-level engagement

Descripción del empleo

Okta is seeking a Sr. Customer Success Manager to join the Enterprise Sector in the United States. You will build strategic relationships with customers, align Okta solutions to business goals, and drive retention, expansion, and value realization.

You will collaborate across Sales, Support, Engineering, and Product to resolve issues and accelerate outcomes. The role emphasizes a high-performance mindset, executive communication, and the ability to move quickly in a changing environment, with