Strategic Enterprise Customer Success Leader

Okta

Denver (CO)

On-site

USD 224,000 - 308,000

Full time

2 days ago

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Job summary

Okta seeks a Principal Customer Success Manager to strengthen strategic, executive-aligned relationships with large enterprises and drive measurable business value. You will partner with Sales, Support, Engineering, and Product to steer proactive success motions and renewals, while identifying expansion opportunities, all with traveler readiness.

You will lead with a high‑performance mindset, translating complex concepts into business outcomes and guiding cross-functional teams to deliver

Qualifications

12+ years in customer success, account management, or consulting for large enterprises.
Proven ability to engage C-level executives and drive business value.
Willing to travel up to 25%.

Responsibilities

Develop and nurture strong customer and C‑Level relationships to understand their business goals and needs, ensuring retention and value.
Design and execute proactive success plans and SBRS with clear goals, KPIs, and timelines.
Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
Represent the customer's voice and surface feedback to drive continuous improvement.
Identify and communicate relevant new products and features to help customers adopt Okta's capabilities.
Identify renewal risk and collaborate with internal teams to remediate and pursue expansion opportunities.