Strategic Enterprise Customer Success Leader

Okta; Seattle (WA); Presencial; USD 182.000 - 251.000; Jornada completa

Descripción de la vacante

Okta is seeking a Customer Success Executive - Enterprise in Seattle to lead strategic engagement with large, complex customers. You will build trusted advisor relationships, translate technical concepts into business value, and guide cross‑functional teams to secure renewals and expansion.

The role emphasizes executive-level communication, proactive success planning, and a track record of driving measurable value in a SaaS environment. Occasional travel up to 25% is expected.

Formación

• 10+ years in customer success, account management, or consulting with large enterprises, SaaS preferred.
• Strong ability to drive executive alignment and business outcomes.

Responsabilidades

• Develop and nurture C-level relationships to understand strategic goals and ROI.
• Design and execute proactive success plans and strategic reviews with clear KPIs.
• Coordinate with Sales, Support, Engineering, and Product to resolve escalations and drive outcomes.
• Surface customer feedback to enable continuous product and process improvements.
• Identify renewals risk and opportunities for expansion; drive renewals and expansion.

Conocimientos

Leadership & stakeholder mgmt

Executive relationship building

Presentation & communication

Listening & analytical

Cross-functional collaboration

Problem solving

Enterprise security tools (pref)

Descripción del empleo

Okta is seeking a Customer Success Executive - Enterprise in Seattle to lead strategic engagement with large, complex customers. You will build trusted advisor relationships, translate technical concepts into business value, and guide cross‑functional teams to secure renewals and expansion.

The role emphasizes executive-level communication, proactive success planning, and a track record of driving measurable value in a SaaS environment. Occasional travel up to 25% is expected.