Strategic Enterprise Customer Success Executive

Okta; San Francisco (CA); On-site; USD 204,000 - 281,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k)

Job summary

Okta is seeking an Enterprise Customer Success Executive to drive retention, value, and executive alignment with large-scale customers. You will partner with Sales, Support, Engineering, and Product to deliver outcomes and navigate complex enterprise environments.

Ideal candidates bring a senior, strategic mindset, strong storytelling with executives, and a track record of turning customer insights into concrete business value. Travel up to 25% may be required.

Qualifications

• Have 10+ years of experience in a customer success, account management, or consulting role.
• Demonstrate strong emotional intelligence and executive stakeholder development.
• Possess exceptional presentation and communication skills, especially with C-level executives.
• Have strong listening and analytical skills to understand customer priorities and needs.
• Exhibit strong interpersonal skills to work cross-functionally and win as a team.
• Willing to travel up to 25%.

Responsibilities

• Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention and ROI.
• Drive for results: Design and execute proactive success plans and Strategic Business Reviews with clear goals and KPIs.
• Win as a team: Champion customers internally and mobilize cross-functional partners to resolve escalations and lead coordinated success motions.
• Represent the customer's voice: Surface feedback to drive continuous improvement.
• Guide customers forward: Identify and communicate new products/features to drive adoption and value.
• Identify renewal risk and collaborate to remediate and spot expansion opportunities.

Skills

Customer success

Account management

Consulting

Executive stakeholder management

Job description

Okta is seeking an Enterprise Customer Success Executive to drive retention, value, and executive alignment with large-scale customers. You will partner with Sales, Support, Engineering, and Product to deliver outcomes and navigate complex enterprise environments.

Ideal candidates bring a senior, strategic mindset, strong storytelling with executives, and a track record of turning customer insights into concrete business value. Travel up to 25% may be required.