Strategic Enterprise Program Lead

Salesforce, Inc.; Indianapolis (IN); On-site; USD 117,000 - 262,000; Full time

Job summary

Salesforce, Inc. is seeking Program Delivery Leads to head complex Professional Services engagements across Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods. You will guide strategy, align with the executive team, and drive value through effective program governance and delivery.

You will lead programs for Salesforce’s largest enterprise customers, shaping outcomes, KPIs, and executive alignment while managing delivery performance, risk, and stakeholder expectations.

Qualifications

• 7+ years of project management and delivery experience leading multiple work-streams or large enterprise programs (minimum).
• 5+ years implementing Salesforce platform or related enterprise CRM solutions.
• Strong interpersonal and communication skills, both written and verbal.
• Track record of leading large, complex programs with measurable business impact.
• Ability to influence without formal authority and build executive relationships.

Responsibilities

• Partner with executive stakeholders to deliver business value and align on objectives.
• Collaborate with internal account teams to ensure a unified Salesforce approach for customer success.
• Drive engagement strategy using multi-cloud capabilities and tailor roadmaps to business priorities.
• Develop KPIs to measure program return, success, and impact.
• Lead a group of PMs and manage interdependencies across workstreams.

Skills

Project management

Executive stakeholder engagement

Strategic thinking

Relationship building

Influence without authority

Tools

Salesforce

Job description

Salesforce, Inc. is seeking Program Delivery Leads to head complex Professional Services engagements across Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods. You will guide strategy, align with the executive team, and drive value through effective program governance and delivery.

You will lead programs for Salesforce’s largest enterprise customers, shaping outcomes, KPIs, and executive alignment while managing delivery performance, risk, and stakeholder expectations.