Program Delivery Leader (Multiple Levels)

Salesforce, Inc.; United States; On-site; USD 180,000 - 230,000; Full time

Job summary

Salesforce, Inc. is seeking a Program Delivery Lead to orchestrate enterprise-scale engagements across Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods.

You will partner with executives to define strategy, KPIs, and value realization, guiding PMs and cross-functional teams to deliver measurable business outcomes. This role requires 7+ years in program management, 5+ years Salesforce experience, strong stakeholder management, and the ability to drive outcomes with speed.

Qualifications

• 7+ years of project management and delivery experience leading multiple work-streams and/or large enterprise-scale program management experience.
• 5+ years implementing the Salesforce platform
• A passion for Salesforce values and the delivery organization’s role in success
• Outstanding interpersonal and communication skills (verbal and written)
• Track record of leading large, complex programs with measurable business impact
• Vision for the customer and rapid execution velocity
• Ability to build trust and relationships and to influence without authority
• Ability to accelerate momentum on programs and sustain it
• Deep understanding of Salesforce platform to influence strategic discussions at management level

Responsibilities

• Lead complex Professional Services engagements across target industries.
• Guide strategy, align executives, and define KPIs for value realization.
• Manage project execution and outcomes, coordinating PMs and cross-functional teams.
• Partner with account teams to ensure One Salesforce alignment and customer success.
• Identify and mitigate risks; drive program governance and communications.

Skills

Program management

Executive stakeholder management

Cross-functional leadership

Communication skills

Delivering measurable outcomes

Education

Undergraduate degree

MBA or business post-graduate

Tools

Salesforce platform

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

We are hiring Program Delivery Leads with the drive, experience, and skills to lead our most complex Professional Services engagements (both advisory and implementation) for Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods.

These experts will lead programs within Salesforce's largest enterprise customers, helping to develop the overall strategy, guide the c-suite, and create executive alignment on the objectives and outcomes of the engagement. The Program Delivery Lead will be accountable for leading project execution to achieve the desired value and outcomes. In addition to managing delivery, directors will work with executive stakeholders to develop the KPIs which seek to measure the overall return, success, and effectiveness of the initiative.

Your Impact

• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value
• Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as 'One Salesforce' and leveraging all necessary parties to ensure our customers' success
• Drive engagement and/or strategy, leveraging our multi-cloud platform
• Partner with customers to build a strategic and delivery roadmap tailored to the customer's business priorities, accelerating their time to value
• Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer's ability to reach beyond their business goals
• Coach and partner with customer executives
• Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program
• Proactively build and expand business relationships which enable better account penetration and development of client partnerships
• Identifies and manages program risk
• Lead the overall program and the group of PMs under him/her
• Identify and manage interdependencies of multiple workstreams within the managed program

Minimum Requirements

• 7+ years of project management and delivery experience leading multiple work-streams and/or large enterprise-scale program management experience
• 5+ years implementing the Salesforce platform
• A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
• A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
• A strong sense of vision for the customer with a maniacal focus on executing at a speed
• A proven ability to generate trust and build relationships
• The ability to advise and lead teams through influence without positional authority
• The ability to quickly build momentum on a program and sustain it
• A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level

Preferred Qualifications

• Industry experience in one of: Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods is highly prioritized.
• Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
• Ability to drive and shape the big picture while having an eye for the details
• Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution
• Has led large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentored teams of junior team members and effectively manage client escalations.
• Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
• Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules.
• Demonstrated negotiation, conflict management, and leadership skills.
• Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus
• Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary
• Possible travel of about 25%, but exact travel requirements will vary