Enterprise Program Delivery Lead

Salesforce, Inc.; New York (NY); On-site; USD 141,000 - 285,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce, Inc. is seeking Program Delivery Leads to guide complex Proessional Services engagements across Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods. You will shape strategy, align C-suite, and drive program value with executive sponsorship and cross-functional teams.

Lead large, multi-workstream initiatives, manage KPIs, and work with internal Sales/Success teams to ensure a unified One Salesforce approach while delivering measurable business outcomes.

Qualifications

• 7+ years of project management and delivery experience leading multiple work-streams and/or large enterprise-scale program management experience.
• 5+ years implementing the Salesforce platform.
• A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success.
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
• A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business.
• A strong sense of vision for the customer with a maniacal focus on executing at a speed.
• A proven ability to generate trust and build relationships.
• The ability to advise and lead teams through influence without positional authority.
• The ability to quickly build momentum on a program and sustain it.
• A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level.

Responsibilities

• Lead programs within Salesforce’s largest enterprise customers, helping to develop the overall strategy, guide the c-suite, and create executive alignment on the objectives and outcomes of the engagement.
• The Program Delivery Lead will be accountable for leading project execution to achieve the desired value and outcomes.
• In addition to managing delivery, directors will work with executive stakeholders to develop the KPIs which seek to measure the overall return, success, and effectiveness of the initiative.
• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value.
• Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success.
• Drive engagement and/or strategy, leveraging our multi-cloud platform.
• Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value.
• Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals.
• Coach and partner with customer executives.
• Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program.
• Proactively build and expand business relationships which enable better account penetration and development of client partnerships.
• Identifies and manages program risk.
• Lead the overall program and the group of PMs under him/her.
• Identify and manage interdependencies of multiple workstreams within the managed program.

Skills

Project management

Salesforce experience

Stakeholder management

Leadership

Communication

Strategic thinking

Education

Undergraduate degree

MBA preferred

Job description

Salesforce, Inc. is seeking Program Delivery Leads to guide complex Proessional Services engagements across Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods. You will shape strategy, align C-suite, and drive program value with executive sponsorship and cross-functional teams.

Lead large, multi-workstream initiatives, manage KPIs, and work with internal Sales/Success teams to ensure a unified One Salesforce approach while delivering measurable business outcomes.