Strategic Enterprise Growth & Retention Manager

Spreedly; United States; Remote; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive salary + Equity

Medical and Dental benefits

Life and Disability insurance

Vision and supplementary insurance and

Flexible Spending Accounts (FSA)

Paid parental leave 12 weeks

401(k) matching

Professional development stipend

Home office stipend + MacBook

Coaching services

HQ visits in Durham, NC

Zusammenfassung

Spreedly is seeking an Enterprise Account Manager to serve a defined portfolio of high-value US customers, guiding retention and expansion with a consultative, metrics-driven approach. You'll own multi-threaded relationships, lead quarterly business reviews, forecast retention, and collaborate across teams to influence product roadmaps while traveling within the United States as needed.

Ideal candidates have 3+ years in B2B SaaS sales or customer success, experience managing $3M+ ARR, and a

Qualifikationen

• 3+ years in Account Management, Customer Success, or B2B SaaS Sales with quota responsibilities
• Background in payments, fintech, or infrastructure SaaS
• Experience with consumption-based or API-first SaaS models
• Proven track record managing $3M+ ARR with high retention and growth outcomes
• Excellent communication, value-based selling, and stakeholder management skills
• Operational discipline with systems like Salesforce, Clari, and account planning tools
• Ability to independently manage multiple priorities while influencing cross-functional outcomes
• Willingness to travel

Aufgaben

• Own a book of high-value customer accounts (~$3M+ in ARR)
• Lead account planning and deliver quarterly business reviews with clear success metrics
• Build strategic multi-threaded relationships across customer organizations
• Conduct strategic account planning and maintain a proactive customer engagement cadence
• Collaborate cross-functionally to unblock value and influence internal roadmap decisions
• Accurately forecast retention, expansion, and potential risk within your portfolio
• Analyze product usage and customer data to identify growth opportunities and risks
• Drive execution on renewal and upsell strategies, including contract structuring
• Provide market and customer insights to inform GTM evolution and segmentation strategy
• Contribute to customer stories, reference programs, and pricing feedback loops
• Leverage AI tools to enhance account planning, data analysis, and customer insights

Kenntnisse

Account Management

Customer Success

B2B SaaS Sales

Payments Fintech

Stakeholder Management

Cross-functional

Travel Readiness

Forecasting

Tools

Salesforce

Clari

Account Planning Tools

Jobbeschreibung

Spreedly is seeking an Enterprise Account Manager to serve a defined portfolio of high-value US customers, guiding retention and expansion with a consultative, metrics-driven approach. You'll own multi-threaded relationships, lead quarterly business reviews, forecast retention, and collaborate across teams to influence product roadmaps while traveling within the United States as needed.

Ideal candidates have 3+ years in B2B SaaS sales or customer success, experience managing $3M+ ARR, and a