Head of Enterprise Account Management – SaaS Growth Lead

Profound; San Francisco (CA); Presencial; USD 135.000 - 210.000; Tempo integral

Resumo da vaga

Profound seeks a Manager, Enterprise Account Management to lead a team responsible for renewals and expansions across our largest customers. You will shape how the team engages stakeholders, coach through complex cycles, and align with leadership to drive long-term growth.

You’ll partner with product, engineering, marketing, and engagement teams to build playbooks, train staff, and optimize the customer lifecycle from onboarding through renewal.

Qualificações

• 5+ years of SaaS experience in enterprise account management, including at least 2 years managing a quota-carrying team.
• Proven track record of meeting or exceeding renewal and expansion targets within enterprise accounts.
• Strong coaching and development framework with a passion for building high-performing teams.

Responsabilidades

• Lead, coach, and develop a team of Enterprise Account Managers with revenue targets for renewals, cross-sells, and upsells.
• Own the enterprise book of business and be accountable for renewal rates, net revenue retention, and expansion revenue.
• Design and refine enterprise account management playbooks across onboarding to renewal and expansion.
• Run pipeline reviews, deal inspections, and forecast calls to ensure accuracy and coach strategy.

Conhecimentos

SaaS enterprise AM

Team leadership

Consultative selling

Forecasting & pipeline

Ferramentas

CRM software

Descrição da vaga

Profound seeks a Manager, Enterprise Account Management to lead a team responsible for renewals and expansions across our largest customers. You will shape how the team engages stakeholders, coach through complex cycles, and align with leadership to drive long-term growth.

You’ll partner with product, engineering, marketing, and engagement teams to build playbooks, train staff, and optimize the customer lifecycle from onboarding through renewal.